Lumina Consulting - Marketing & customer relationship management

What people say

"Excellent preparation, well delivered, well understood,"

"The interaction between the trainers was excellent".

Marketing & customer relationship management

customer reviews to highlight ways that businesses need to improve their service delivery and skills training.

What we do

We provide a large range of services, including; market appraisals for businesses considering new ventures, strategic reviews to build a committed vision for the business, customer reviews to highlight ways that businesses need to improve their service delivery and skills training.

What we have done

Leading international City law firm
Introduced a Customer Relationship Management Programme (CRM). This involved changing the measurement system so that partners and staff could be rewarded for achieving their objectives. The programme resulted in a 25% increase in business from selected key accounts.

International Accounting firm
Collaborated with internal consulting group to restructure the marketing function.

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